Privacy Policy

EAI-OPS
www.eai-ops.com

Effective Date: December 2024

1. Introduction and Scope

EAI-OPS ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.eai-ops.com and use our AI-powered chatbot and virtual assistant services.

This policy applies to all users of our services within Israel and the European Union and complies with applicable data protection laws, including the Israeli Privacy Protection Law and the European Union General Data Protection Regulation (GDPR).

2. Information We Collect

We collect information about you in the following ways:

2.1 Personal Information You Provide

• Contact information (name, email address, phone number)

• Business information (company name, job title, industry)

• Information submitted through contact forms, registration forms, or inquiry submissions

• Communications you send to us

2.2 Automatically Collected Information

• IP address and device information

• Browser type and version

• Operating system information

• Website usage data and analytics

• Cookies and similar tracking technologies

2.3 Conversation Data

When you interact with our AI-powered chatbots and virtual assistants, we collect and store conversation data, including messages, queries, and responses exchanged during your interactions with our systems.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our AI-powered chatbot and virtual assistant services

• Communication: To respond to your inquiries, provide customer support, and send service-related communications

• Monitoring and Quality Assurance: Chat conversations are stored on our servers solely for monitoring purposes to ensure service quality, system performance, and compliance with our service standards

• Analytics: To analyze website usage patterns and improve user experience

• Legal Compliance: To comply with applicable laws, regulations, and legal processes

• Security: To protect against fraud, unauthorized access, and other security threats

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers with industry-standard encryption and access controls.

Conversation data from our AI services is stored securely on our servers and is accessible only to authorized personnel for monitoring and quality assurance purposes. We regularly review and update our security practices to ensure the ongoing protection of your information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. These technologies help us:

• Remember your preferences and settings

• Analyze website traffic and user behavior

• Improve website functionality and performance

• Provide personalized content and services

You can control cookie settings through your browser preferences. However, disabling cookies may affect certain website functionalities.

6. Your Rights Under GDPR and Israeli Privacy Law

You have the following rights regarding your personal information:

• Right of Access: Request information about the personal data we hold about you

• Right of Rectification: Request correction of inaccurate or incomplete personal data

• Right of Erasure: Request deletion of your personal data under certain circumstances

• Right to Restrict Processing: Request limitation of processing of your personal data

• Right to Data Portability: Request transfer of your data to another service provider

• Right to Object: Object to processing of your personal data for certain purposes

• Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

To exercise these rights, please contact us using the information provided in the Contact section below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact and registration information: Retained while your account is active and for up to 3 years after account closure

• Conversation data: Retained for monitoring purposes for up to 12 months unless longer retention is required for legal or security reasons

• Website analytics data: Retained for up to 26 months

• Legal and compliance records: Retained as required by applicable laws

8. Third-Party Services

We do not share, sell, or disclose your personal information to third parties except as described in this Privacy Policy or as required by law. We do not use third-party service providers for data processing, marketing, or analytics beyond what is necessary for basic website functionality.

Any data sharing that may occur will only be with your explicit consent or as required by legal obligations.

9. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to remove such information from our records.

10. International Data Transfers

Your personal information is primarily processed and stored within Israel and the European Union. If we need to transfer your data outside these regions, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

EAI-OPS
Email: eyal@eai-ops.com
Phone: 009727047888
Address: Afula, Israel

For GDPR-related inquiries, you may also contact your local data protection authority.